Through missed calls, slow follow-up, weak handoffs, CRM drift, and jobs nobody quite owns.
NZ businesses with strong execution earned $400k more than their peers last year. Most aren't seeing anything like it. The gap is never the tools — it's always the execution.
Deloitte Access Economics / 2degrees, April 2026
Where revenue breaks
82% of NZ businesses report using AI. NZ sits 63rd of 67 OECD countries for productivity. Adoption without execution isn't a strategy — it's a cost centre.
TUANZ Digital Priorities Report 2026 · Deloitte Access Economics / 2degrees, April 2026
Why it hides
No single failure is large enough to trigger a project. They sit below the threshold of "worth fixing" — until they're not, and by then they're structural.
"We'd hired two more salespeople and the number didn't move. Turned out we were already losing 30% of inbound demand before either of them picked up the phone."
The thesis in production
45,000+ NZ trade businesses. One common leak.
Call Catcher. Missed-call SMS triage for NZ trades.
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